All devices in all zones are slow
- One or more pods are too far away from another pod.
- SuperPods should be no more than 40 feet from each other
- Ensure that you have a strong core network in your business, keeping pods in the center and not on exterior walls.
- Not enough pods are connected to your WorkPass network.
- If your signal is constantly weak, this is an indicator.
- Additional pods can always be purchased through the WorkPass app.
- One of your pods may be offline.
- Check if any of the LEDs of the pods is slowly pulsing, which means it is disconnected.
- If one or more pods are offline, follow the steps described here to resolve the issue.
- Modem issues.
- Restart your modem while keeping your pods plugged-in to fix certain connection issues.
- Internet slowdown: Your ISP may be experiencing a service slowdown.
- These are usually temporary. You can contact your ISP to get more information.
- To find out who your ISP is, visit whoismyisp.org or wizcase.com/tools/whats-my-ip/.
- A parallel network may be using all of the available airtime.
- Make sure your old Wi-Fi is disabled on your router. Click here for instructions on disabling your Wi-Fi on your router to eliminate interference.
- Multiple Wi-Fi networks are running in your area.
- Try moving your pods away from the outside walls to avoid additional interference and promote a stronger core network.
- Look for interference from other sources such as: cordless phones, baby monitors, video senders, microwave ovens, medical and industrial equipment, and other electronics.
- Many of these devices use the same bands as your Wi-Fi and cause interference.
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