When setting up your Guest Portal, you have the option to limit the speed for your guests to a percentage of your overall network speed. This percentage is based on the average upload and download results of your network's last three Internet Speed Tests, which in turn may result in slow guest speeds for the following reasons:
The percentage allocated to guests may be too low
Allocating 10% of an Internet connection with a 100Mbps average download and 25Mbps average upload to your guests will only allow them 10Mbps of download and 2.5Mbps upload speeds.
Some applications may not behave as expected with such low speeds. For example, video streaming requires at least 5Mbps for 720 -1080p video and up to 25Mbps for 4K video.
Solution - Adjust the guest Internet Speed limit to provide more bandwidth if it can be spared.
There have been no Internet Speed Tests
This situation will usually present itself soon after you set up your WorkPass network, although can affect extremely busy networks*. In either of these cases, there is no Internet Speed Test data.
If there is no Internet Speed Test data the percentage allocated to your guests will be based on a 200 Mbps upload and download speed, regardless of your actual Internet speed. If your Internet connection speed is lower than this, the percentage allocated to guests can also impact the Internet performance for your employees and business devices.
Solution - Perform three manual Internet Speed Tests to set a new average Internet speed.
*Internet Speed Tests are automatically performed every 6 hours only if the network is not considered busy. If the network is always busy, these scheduled Speed Tests are skipped until the next interval.
A recent Internet Speed Test is skewing the average
The Internet Speed result displayed in the WorkPass app reflects only the latest Internet Speed Test, but it may be possible that one of the previous tests is affecting the average.
Solution - Perform three manual Internet Speed Tests to set a new average Internet speed, while making sure each result is what you are expecting.