WorkPass Membership

What do I get with my WorkPass membership?

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With a WorkPass membership, you get the best Wi-Fi coverage and reliability through affordable SuperPods, the WorkPass app, and a commitment to continuous upgrades.The Plume Membership includes the following features and services: LINKPlume's adaptive WiFi technology learns your environment and o...

Can I cancel my membership anytime?

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The WorkPass membership may be canceled at any time within the first 60 days for a full refund.  WorkPass memberships can be purchased in 1, 2, or 3-year increments which cover membership for the entire period purchased. Partial refunds are not provided.

How much do pods cost?

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In addition to your WorkPass membership, you will need to purchase the equipment needed for your business. SuperPods - $99 each SuperPods with WiFi 6 (SuperPods AX) - $159 each SuperPod Aon with WiFi 6 - $359 SuperPod Aon with WiFi 6 + LTE - $399

What happens if I do not renew my membership?

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If you decide not to renew your WorkPass membership, your SuperPods will continue to provide basic functionality with the following features and services: Link - Plume will continue to monitor and adjust how your pods are connected to each other and ensure they are always providing your business...

Do I still get customer support when my membership expires?

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Absolutely! We will continue to provide product support and troubleshooting even if you are not an active member. However, users only receive warranty replacements of their pods while their membership is active. The included warranty is extended automatically as long as you renew your annual memb...

Can I gift or transfer pods to someone else?

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GiftsYou can always purchase an annual membership and SuperPod(s) as a gift to a friend or family. Once the pods are received, the recipient just needs to create the Plume account in the app using their name and email. Once the pods are set up, the membership will then be activated and tied to th...

WorkPass Web App

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What is the WorkPass Web App? WorkPass Web App allows you to monitor and manage the WorkPass network from your Web browser without a mobile device with a WorkPass app installed.   Who can access WorkPass Web App? Web App is available for primary admins of WorkPass accounts. Employees and co-admin...

Can I use the same email for both WorkPass and HomePass?

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Different email addresses are needed for your WorkPass and HomePass accounts, although you can have both apps installed on the same device. 

I cannot verify my email address.

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You may not be able to complete the verification process due to the following reasons:You did not receive the verification email from Plume.If you did not receive a verification email from Plume, please check your other folders (spam, junk or clutter) for the Plume verification email.Ensure you a...