Order, Billing & Shipping

Shipping & Availability

  • Shipping is available for all 50 states, including PO Boxes, APOs and FPOs. We do not currently ship to US territories. We are unable to ship to freight forwarders due to export regulations. The shipping method available will vary based on the chosen shipping address. US street addresses: Free St...

  • WorkPass orders for SuperPods will begin shipping on April 26, 2021.     

Returns & Refunds

  • You can only cancel or return items that were ordered on plume.com/store. Orders for WorkPass SuperPods will begin shipping on April 26th. After the official shipping launch date, regular orders are normally processed for shipment the same day as they are placed.  If your order was very recently...

  • Click here to initiate your return and refund. If your return request is approved, a return shipping label will be sent via email within 2 business days. We are currently unable to provide return labels that be used outside of the United States. We will issue a full refund, minus original expedit...

Purchase & Order Status

  • You can purchase additional pods from the app or using the magic link on our website to add them to your existing Plume network.Please follow these steps to buy pods using the app:1. Tap on Menu button on the home.2. Go to Pods tab and tap on Buy a pod.3. Shop Plume.4. Enter billing and shipping ...

  • Depending on your location, sales tax may be calculated and charged. Sales taxes are charged based on the shipping address of your order.  Any sales taxes will be shown on your order once you have entered your billing and shipping address during checkout.We are unable to process orders with perso...

  • When using credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up to date information. We will be unable to process your payment if the addresses do not match.Due to the frequency of ...

  • When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order. 

  • Once an order is placed, you will receive a confirmation email that includes your order details. The e-mail will also include a link which you can use to track the status of your order.When your order is shipped, a shipping confirmation email is sent with the tracking number. You will receive a f...

  • You can use the following payment methods: VISA / VISA Debit MasterCard / MasterCard Debit American Express Financing through Affirm Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the US and Canada. Unfortunately, we do not accept ...