Order, Billing & Shipping

What shipping options are available?

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Shipping is available for all 50 states, including PO Boxes, APOs and FPOs. We do not currently ship to US territories. We are unable to ship to freight forwarders due to export regulations. The shipping method available will vary based on the chosen shipping address. US street addresses: Free St...

Can I cancel my order?

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You can only cancel or return items that were ordered on plume.com/store.Orders are typically processed for shipment on the same day as they are placed.  If your order was very recently placed on www.plume.com and has not yet shipped, it may be possible to process a cancellation by contacting us ...

What is Plume's return and refund policy?

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Click here to initiate your return and refund. If your return request is approved, a return shipping label will be sent via email within 2 business days. We are currently unable to provide return labels that be used outside of the United States. We will issue a full refund, minus original expedit...

I already have WorkPass. How do I buy additional pods to expand my network setup?

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You can purchase additional pods from the app or use the magic link on our website to add them to your existing Plume network.Please follow these steps to buy pods using the app: Tap on the Menu button on the home page.  Go to the Pods tab and tap on Buy a pod.  Shop Plume.  Enter your billing a...

Do I have to pay sales tax?

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Depending on your location, sales tax may be calculated and charged. Sales taxes are charged based on the shipping address of your order.  Any sales taxes will be shown on your order once you have entered your billing and shipping address during checkout.We are unable to process orders with perso...

Why didn't my payment go through?

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When using credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up to date information. We will be unable to process your payment if the addresses do not match.Due to the frequency of ...

When will my credit card be charged?

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When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order. 

How do I check my order status?

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Once an order is placed, you will receive a confirmation email that includes your order details. The e-mail will also include a link which you can use to track the status of your order.When your order is shipped, a shipping confirmation email is sent with the tracking number. You will receive a f...

What payment methods can I use?

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You can use the following payment methods: VISA / VISA Debit MasterCard / MasterCard Debit American Express Financing through Affirm Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the US and Canada. Unfortunately, we do not accept ...