Managing Guests

Guest Portal login options

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Your choice of guest login options depends on both the user experience you want for your customers and how much you want to want to leverage the free WiFi you're providing for marketing and promotional purposes. Enable Free WiFi   Guests just have to accept the terms and conditions.    ...

I get a blank screen when trying set up the Guest Portal

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When setting up the Guest Portal a new window in your device's default browser should open so you can complete the setup. If you are getting a blank screen, go to your browser's settings and clear all the browser data. 

How long does a guest's login last?

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When a guest registers on your Guest portal their authentication token lasts for 24 hours, although there is no session time limit. During this same 24-hour period, if their device remembers the network, it will reconnect automatically. Every subsequent day they connect to the guest network with ...

Is there a sample Terms and Conditions that can be used for my Guest portal?

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The standard Terms and Conditions for guest access can be found here, which can be used to set up your Guest Wi-Fi portal.  These terms and conditions are already loaded by default when you create your Guest Portal. 

Can I share network resources like a printer with my guests?

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Guests do not have access to any devices on the local network. Unfortunately, this means that you cannot share your printer with guests. Although, you can selectively share devices on the secure network with your employees.

Setting up the Guest Portal

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What you'll need to set up the Guest Portal  The captive Guest Portal only takes a few minutes to set up, provided you already have a few assets readily available. Here's what you'll need before starting: Image or logo - image requirements  Optional - Text file on your with Terms and conditions ...

Why is my Guest network speed cap not working?

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When setting up your Guest Portal, you have the option to limit the speed for your guests to a percentage of your overall network speed. This percentage is based on the average upload and download results of your network's last three Internet Speed Tests, which in turn may result in slow guest sp...

Guest is not seeing the Guest Portal

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When a guest attempts to connect their device to the Guest Wi-Fi, a notification will pop up that they will need to sign in to access the Wi-Fi.   Depending on the device, a new browser window will open or a notification will pop up, bringing the user to the Guest Portal.     If your guest does n...