Security & Privacy

How does Online Protection work?

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What is blocked by Online Protection?Enabling the Online Protection feature will protect your devices from malware sites, botnets, spyware, spam, phishing, keyloggers, monitoring, proxy avoidance, anonymizer and other harmful attacks on your network. How do I turn on Online Protection?The feature...

Will my guests be able to access sensitive data or devices on my network?

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No. The Guest network is segmented from the rest of your network to ensure your sensitive network is protected. Guests only have a connection to Internet and are not able to connect to any local devices connected to the network.

Which Access zone should be used for my devices?

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All Access zones have Internet access, although the local access requirements and your business needs will ultimately determine which zone should be used for each device.    Secure zone  Devices connected to this zone cannot be accessed from devices connected to either the Employee or Guest zones...

How do the separate access zones work?

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Plume WorkPass allows you to set up 3 separate zones to ensure the safety of all of the devices connected to your network. A separate SSID is used to access each zone.    Secure zone  The Secure zone is meant for devices that require the most protection, such as point of sale (POS), security came...

Adblocking issue with Apple devices

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Why is Adblocking not working on my iPhone or Mac? Starting with iOS 15, Apple updated the Intelligent Tracking Prevention feature which now automatically enables the additional privacy feature called Hide your IP from trackers. This change affects iOS, iPad OS, and MacOS devices.   The Hide your...

What kinds of sites are blocked by Content Access?

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Content Access can be used to only allow users to view Work appropriate content. Enabling this prevents users from accessing domains that may add potential liability to your business.  Content Access can be enabled at the network, employee, or device levels (Secure and Employee zones).    

Does Shield protect my guests?

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When Shield features such as Online protection and Content Access are applied at the network level, all devices connected to your WorkPass network will be protected including your guests. There is no way to provide protection to only your guests without applying the same protection to your Secure...

What kinds of network activity do Plume's security features monitor?

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Plume's security features have been designed with a privacy-first mentality, ensuring we offer effective protection against today's threats while respecting our users and their data privacy. Since security-related features inherently require more information to protect your devices than Plume's b...

I don't see any blocked events in my network. How can I know Advanced Device IoT Protection is doing its job?

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Not to worry! If the feature is enabled, all of your devices are behaving normally! Advance IoT Device Protection will continue to work to stop any future threats to your network and notify you immediately.

How to Initiate a Privacy Request request for data retrieval or deletion with Plume and its third parties

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What is a Privacy Request? Small business owners can make a request for a copy of or delete their small business location data at any time! This includes information such as their Plume account, network settings, and device information.  Guests of a small business can also make similar requests w...

Does Plume track and store all websites and URLs I visit?

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Plume takes the privacy of our users seriously. As part of our Content Access and AI Security features, Plume needs to collect the DNS request information (not URLs) and sends it to the cloud to identify web-based sources that may have potential security risks. We only store the requests that are...

How secure is the Plume service?

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There are 4 main measures taken to keep the data safe and reduce vulnerability to DDOS attacks.Access to the podsLocal access to the pods is completely shut down to prevent access, except from the cloud. SSH, Telnet, HTTP/S and other entry ports are disabled for all shipped products. This prevent...

Does Plume store my data?

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We collect your email address, name, and other personal information for authentication and maintenance of your Plume account. To deliver the best Wi-Fi experience, we collect critical information as you use your Plume service such as: The type of devices you use and their operating systems. Your ...

How can I request a copy of my Plume data?

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Plume members can request a copy of their data logs at any time! This includes information on your Plume account, network, devices, past purchases, and app. Simply complete the Privacy Request Form to stating your request.