Security & Privacy

Online Protection

  • What is blocked by Online Protection?Enabling the Online Protection feature will protect your devices from malware sites, botnets, spyware, spam, phishing, keyloggers, monitoring, proxy avoidance, anonymizer and other harmful attacks on your network. How do I turn on Online Protection?The feature...

About Secure Connect Zones

  • No. The Guest network is segmented from the rest of your network to ensure your sensitive network is protected. Guests only have a connection to Internet and are not able to connect to any local devices connected to the network.

  • All Access zones have Internet access, although the local access requirements and your business needs will ultimately determine which zone should be used for each device.    Secure zone  Devices connected to this zone cannot be accessed from devices connected to either the Employee or Guest zones...

  • Plume WorkPass allows you to set up 3 separate zones to ensure the safety of all of the devices connected to your network. A separate SSID is used to access each zone.    Secure zone  The Secure zone is meant for devices that require the most protection, such as point of sale (POS), security came...

Shield

  • Content Access can be used to only allow users to view Work appropriate content. Enabling this prevents users from accessing domains that may add potential liability to your business.  Content Access can be enabled at the network level, employee level or at the device level (Secure and Employee z...

  • When Shield features such as Online protection and Content Access are applied at the network level, all devices connect to your WorkPass network will be protected including your guests. There is no way to provide protection to only your guests without applying the same protection to your Secure a...

  • Plume's security features have been designed with a privacy-first mentality, ensuring we offer effective protection against today's threats while respecting our users and their data privacy. Since security-related features inherently require more information to protect your devices than Plume's b...

Advanced IoT Protection

Privacy

  • What is a Privacy Request? Small business owners can make a request for a copy of or delete their small business location data at any time! This includes information such as their Plume account, network settings, and device information.  Guests of a small business can also make similar requests w...

  • Plume takes the privacy of our users seriously. As part of our Content Access and AI Security features, Plume needs to collect the DNS request information (not URLs) and sends it to the cloud to identify web-based sources that may have potential security risks. We only store the requests that are...

  • There are 4 main measures taken to keep the data safe and reduce vulnerability to DDOS attacks.Access to the podsLocal access to the pods is completely shut down to prevent access, except from the cloud. SSH, Telnet, HTTP/S and other entry ports are disabled for all shipped products. This prevent...

  • We collect your email address, name, and other personal information for authentication and maintenance of your Plume account. To deliver the best Wi-Fi experience, we collect critical information as you use your Plume service such as: The type of devices you use and their operating systems. Your ...

  • Plume members can request a copy of their data logs at any time! This includes information on your Plume account, network, devices, past purchases, and app. Simply complete the Privacy Request Form to stating your request.