Managing Secured Devices

How do I disable the Ethernet ports on my pods?

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When a client device is plugged into the Ethernet port of a pod, it is added to the Secure Zone of your WorkPass network and has local network access to other devices in that zone. This can be a security concern if your pods are in a location that is easily accessible, so starting with WorkPass v...

Limiting network access for new devices in the Secure zone

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WorkPass has the ability to limit network access for any new devices that connect to the Secure Zone. When enabled, this feature blocks local network access for all new devices access until manually approved.  Unrecognized devices will still connect, but only have access to the Internet until app...

Creating device groups

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About device groups Device groups make it easier to share local access to multiple devices in the secure zone at the same time with your employee(s).  Device Groups in the Secure zone help organize devices but do not designate local network access within the zone.  Once a device is blocked, all ...

Sharing Secure zone devices with employees

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About Secure zone devices All devices connected to the Secure zone have local network access to each other unless they are in an unapproved state or are blocked.  When Limited access for new devices in the secure zone is enabled, Unapproved and blocked devices will need to be approved before bei...

Would it be better to connect devices directly into the Ethernet port instead of connecting over WiFi?

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You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable. An Ethernet-connected device's connection to a pod will not be limited by its own WiFi capabilities or the WiFi environment. Connecting devices using Ethernet when possible can also improve the...

Sonos Installation tips

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Avoiding InterferenceIf you are having trouble with your Sonos Speakers (playback issues, trouble pairing speakers, players disappearing from the controller in the App), the most likely cause is wireless interference.Plume's optimizer already chooses the best 2.4Ghz channel for use in your networ...

Unblocked devices in the Secure Zone are not accessible to employees

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When a Secure Zone device is blocked, it is automatically removed from its assigned group. Once the device is unblocked, it will need to be added back to its previous group to resume being shared with employees as part of the group.   Adding a blocked device back its group Navigate to the Secure...

Device sees duplicate SSIDs

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Our pods are each broadcasting a copy of the Wi-Fi network name (SSID), and most Wi-Fi devices like your phone and computer are smart enough to understand that this is the same SSID and only show it once.Occasionally, we will come across a device that can lack the networking intelligence to under...

Chromecast failed update

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When a ChromeCast connects to a new network, or reconnects to an existing, the device checks to see if it has an available firmware update from Google. If there is an update available, this is where the issue will occur. Customers will receive a notification in their ChromeCast app, required to c...

Why does my Ecobee disconnect intermittently? 

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Reason for intermittent connectivityPlume Networks optimize on a regular basis to ensure a location is functioning optimally. During this process, we may change channels on either 5Ghz or 2.4Ghz, or both bands based on various factors. Ecobee fails to switch to the new channels after optimization...

Why does my Ring© doorbell disconnect?

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Ring© doorbells had a known issue that causes them to disconnect intermittently and they will sometimes never connect back to the network until you reset them manually.If this issue persists please contact Ring Support to ensure you have the latest firmware version.

Raspberry Pi 4 Wi-Fi connection issues when running a high resolution display

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It has come to our attention there seems to be an issue with the performance and reliability of the Wi-Fi on Raspberry Pi 4s when they are connected at certain resolutions. This issue is not exclusive to using the device on a Plume Network but will affect it on any Wi-Fi network.  CauseWhile not ...