Managing Secured Devices

Setting Up Secured Devices

  • WorkPass has the ability to limit network access for any new devices that connect to the Secure Zone. When enabled, this feature blocks local network access for all new devices access until manually approved.  Unrecognized devices will still connect, but only have access to the Internet until app...

  • About device groups Device groups make it easier to share local access to multiple devices in the secure zone at the same time with your employee(s).  Device Groups in the Secure zone help organize devices but do not designate local network access within the zone.  Once a device is blocked, all ...

  • About Secure zone devices All devices connected to the Secure zone have local network access to each other unless they are in an unapproved state or are blocked.  When Limited access for new devices in the secure zone is enabled, Unapproved and blocked devices will need to be approved before bei...

  • You will enjoy slightly faster speeds on your device when you hardwire them to a pod by Ethernet cable. Connecting a device to a pod by Ethernet will not negatively impact your Plume network performance. Plume supports Ethernet backhaul, meaning you can now create networks with multiple gateways ...

  • Avoiding InterferenceIf you are having trouble with your Sonos Speakers (playback issues, trouble pairing speakers, players disappearing from the controller in the App), the most likely cause is wireless interference.Plume's optimizer already chooses the best 2.4Ghz channel for use in your networ...

Secured Device Issues

  • When a Secure Zone device is blocked, it is automatically removed from its assigned group. Once the device is unblocked, it will need to be added back to its previous group to resume being shared with employees as part of the group.   Adding a blocked device back its group Navigate to the Secure...

  • Our pods are each broadcasting a copy of the Wi-Fi network name (SSID), and most Wi-Fi devices like your phone and computer are smart enough to understand that this is the same SSID and only show it once.Occasionally, we will come across a device that can lack the networking intelligence to under...

  • Reason for intermittent connectivityPlume Networks optimize on a regular basis to ensure a location is functioning optimally. During this process, we may change channels on either 5Ghz or 2.4Ghz, or both bands based on various factors. Ecobee fails to switch to the new channels after optimization...

  • Ring© doorbells had a known issue that causes them to disconnect intermittently and they will sometimes never connect back to the network until you reset them manually.If this issue persists please contact Ring Support to ensure you have the latest firmware version.

  • It has come to our attention there seems to be an issue with the performance and reliability of the Wi-Fi on Raspberry Pi 4s when they are connected at certain resolutions. This issue is not exclusive to using the device on a Plume Network but will affect it on any Wi-Fi network.  CauseWhile not ...

  • Before Sonos firmware 45.1-56150, there were some interoperability issues with Sonos when we switch the channels in the Plume network as part of the optimization process. Sonos devices were not able to accept these Channel Switch Announcements (CSAs) that well, which resulted in Sonos disconnecti...