Managing Employees

Employee Access Setup

  • You can easily invite other managers or supervisors to help you administer your WorkPass network, without needing to share your own credentials. This allows them to view the current status of the network, approve new device connections, restrict access to unrecognized devices and help manage empl...

  •   Changing the Employee Zone SSID Tap on the menu button to open Settings Tap on Employee Wi-Fi Tap on the pencil icon and enter the new SSID. The name used must be different from the Secure and Guest zones.                                                                                         ...

  • Creating employee profiles in WorkPass helps simplify sharing resources from the Secure zone and managing access and tracking activity.    Creating an Employee   Navigate to the Employee zone. Tap the Ellipses and then Add employee. Type in the Person name. You can choose a profile image or tap ...

  • There's no need to change the Employee Wi-Fi password if an employee leaves. WorkPass makes it easy to manage a former employee's access, without having to make major changes to the network to keep it secure.     How to remove an employee Navigate to the employee zone and tap on the employee  Ta...

Keycard Analytics

  • The Employees at work feature needs your employees to have a primary device assigned to them, so be sure that you have already done so.   If you have assigned a primary device to your employee, check for a duplicate of the device in the Employee zone. A duplicate of the device may be because the ...

Employee Device Issues

  • Yes, WorkPass supports connections from devices that have enabled MAC address randomization (Private Address) in all zones.  Being able to connect to Wi-Fi using a random MAC address is a new feature recently released in Android 10, Windows 10, and iOS 14. Through our Advanced Device Typing featu...

  • Devices using a private (random) Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off private Wi-Fi addresses for your home network. Turning off this setting is only for your Plume n...

  • Wi-Fi devices Make sure Wi-Fi on your device is on and that you can see your Wi-Fi network name on your device. If you can't find your Wi-Fi network name, please visit your Workpass App, and verify your Wi-Fi network name. Make sure you enter the correct Wi-Fi password if prompted.  Make sure th...

  • All network lists on your devices are ordered alphabetically. If you cannot find your network, please check your WorkPass app, and verify your WiFi network name.If you still don’t find the Plume SSID, try adding the SSID manually through WiFi settings on the device.Plume currently does not suppor...

  • All devices are not connecting Use the WorkPass app to check that your new SSID for the zone matches your previous SSID. Check the password also matches what was previously used on the old network.  Make sure you have disabled the old Wi-Fi on your router or router/combo. If you did not re-use t...

  • Why is my device duplicated in the device list? Individual devices are identified based on the unique MAC address of their network hardware, which normally never changes. However, there are a few possible reasons this MAC address can change.   A different connection type is used Laptops, desktops...