Managing Employees

Inviting a new admin

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You can easily invite other managers or supervisors to help you administer your WorkPass network, without needing to share your own credentials. This allows them to view the current status of the network, approve new device connections, restrict access to unrecognized devices and help manage empl...

Setting up the Employee Zone

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Changing the Employee Zone SSID From the home screen tap the Gear icon on the top-right to access the Settings page. Tap on Employee Wi-Fi Tap on the pencil icon and enter the new SSID. The name used must be different from the Secure and Guest zones.                                              ...

Adding an employee

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Creating employee profiles in WorkPass helps simplify sharing resources from the Secure zone and managing access and tracking activity.    Creating an Employee using the WorkPass mobile app  Navigate to the Employee zone. Tap the Ellipses and then Add employee. Type in the Person's name. You can...

Deleting an employee

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There's no need to change the Employee zone Wi-Fi password if an employee leaves. WorkPass makes it easy to manage a former employee's access, without having to make major changes to the network to keep it secure.     How to remove an employee with the WorkPass mobile app Navigate to the employe...

Why is WorkPass not showing that my employees are at work?

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The Employees at work feature needs your employees to have a primary device assigned to them, so be sure that you have already done so.   If you have assigned a primary device to your employee, check for a duplicate of the device in the Employee zone. A duplicate of the device may be because the ...

Does Plume support devices using a Private MAC Address (Random MAC)?

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Yes, WorkPass supports connections from devices that have enabled MAC address randomization (Private Address) in all zones.  Being able to connect to Wi-Fi using a random MAC address is a new feature recently released starting with Android 10, Windows 10, and iOS 14. Through our Advanced Device T...

Disable Private (Random) Wi-Fi Addresses

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Devices using a private (random) Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off private Wi-Fi addresses for your home network. Turning off this setting is only for your Plume n...

My device is not connecting to Plume, what do I do?

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Wi-Fi devices Make sure Wi-Fi on your device is on and that you can see your Wi-Fi network name on your device. If you can't find your Wi-Fi network name, please visit your Workpass App, and verify your Wi-Fi network name. Make sure you enter the correct Wi-Fi password if prompted.  Make sure th...

I cannot find my WorkPass WiFi network name in WiFi network list on my device.

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All network lists on your devices are ordered alphabetically. If you cannot find your network, please check your WorkPass app, and verify your WiFi network name.If you still don’t find the Plume SSID, try adding the SSID manually through WiFi settings on the device.Plume currently does not suppor...

Device is connected, but is not showing in the app

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Why is my device not being shown in the app even if it still has an internet connection?If you have an Ethernet-connected device that is working properly but is not being shown on the app, it is probable that it has a Locally Administered MAC Address (LAA).  How does an LAA get assigned to a devi...

My wireless device did not connect to Plume

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All devices are not connecting Use the WorkPass app to check that your new SSID for the zone matches your previous SSID. Check the password also matches what was previously used on the old network.  Make sure you have disabled the old Wi-Fi on your router or router/combo. If you did not re-use t...