WorkPass Setup

Is there a minimum ISP speed for WorkPass?

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While there is no minimum Internet speed required for WorkPass, it is important to have a consistent and reliable Internet connection. It is important that the speed of your Internet connection is sufficient for your business needs along with any additional load from your guests. If your current ...

What's the difference between Plume, Wi-Fi routers, Extenders and Mesh?

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Consumer wireless routers have limited coverage. Extenders can often improve the coverage but they degrade the internet speed.Mesh Wi-Fi systems provide relatively higher coverage without degrading speed. They can replace your router as well.The Link technology used by Plume WorkPass is a unique ...

Can I use Plume with my existing router?

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Yes, you can use Plume with your existing router. Download the app and follow instructions to set up Plume with your router. Please make sure to turn off the Wi-Fi on your router after the setup to allow Plume to efficiently manage your Wi-Fi. Please note that Plume will not work as an extender o...

What is the WorkPass app for?

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The WorkPass app walks you through your creating your WorkPass account and network through a simple setup process. The WorkPass app is required to manage your network and gives you insight into the health of your network, employee status, and guest analytics. Using the WorkPass app, you can do th...

Will pods work when plugged into a surge protector or extension cord?

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You can plug a pod into a power strip, adapter, extension cord or surge protector. Unlike Power Line Communication (PLC) based devices, data is not transmitted via the AC lines. Plume pods connect to each via Wi-Fi or Ethernet and will still work as long as they continue to receive power from the...

How do I change my location name?

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Changing your location name is easy.  From the home page of the WorkPass app, tap on the gear icon to get to the Settings page.  Scroll down to the bottom of the Settings page and tap on Account.   Tap on the ⋮ next to the location you want to rename. Tap on Rename location.  Enter the new locat...

Setting up WorkPass

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Setting up your WorkPass network is easy and only takes a few minutes. If you are replacing your existing router with Plume AND your Internet connection requires you to configure PPPoE, a fixed IP, or VLAN, follow the steps in this article.   Standard setup overview    The WorkPass app will guide...

I have a single modem-router combo box. How do I set up WorkPass?

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Follow these instructions to set up your Plume with modem-router combo box: Download the WorkPass app and sign up to start the setup. Restart your modem-router combo box. (Optional) Connect one of your SuperPods to a LAN port on your modem-router combo box via the included Ethernet cable. Then p...

I have a router connected to my modem. How do I add WorkPass?

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Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the WorkPass app and sign up to start the setup. Restart your modem Connect one of your SuperPods (preferably a SuperPod with WiFi 6 or SuperPod with WiFI 6E if available) to a LAN por...

Can I use a pod outdoors?

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We recommend that you keep your Plume pods inside and away from rain or moisture. If you want to improve Wi-Fi coverage in your outdoor space, we suggest that you place a pod just inside your door.  NOTE: You should avoid placing pods in areas where it is difficult to supervise since any device t...

How do I set up Plume with my PPPoE connection?

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Native support for PPPoE, VLAN, or fixed IP is available for SuperPods and SuperPods with WiFi 6 running firmware version 3.4.1.98 or later.     How to configure PPPoE, VLAN, or Fixed IPDuring the initial setup process, you can configure SuperPods for PPPoE, VLAN, or fixed IP types of connections...

Using local DNS servers with WorkPass

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Can I use a local DNS server with WorkPass? Yes, you can use a local DNS server with the Plume WorkPass network.  If the DNS server is upstream from the Plume network, then the Plume has to be set in Router Mode even if there already is a router upstream.   How to ensure all devices access the lo...

Does hardwiring pods improve Wi-Fi performance?

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Does Plume support Ethernet Backhaul?  Absolutely. Plume supports Ethernet backhaul. This means you can set up multiple gateway pods by connecting them directly via Ethernet to deliver the fastest possible performance to your devices.     The backhaul is the connection between the pods going to y...

How do I delete a pod?

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Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another WorkPass account after deleting the pod. Open the Settings page by tapping the Gear icon button on the top-right of the app home scr...

Using Power Line and MoCA Adapters in place of Ethernet

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Using Adapters to Replace Ethernet All pods can benefit from having an Ethernet connection to the gateway.  When a Wi-Fi signal is unable to reach areas, adding additional Ethernet-connected pods in these areas adds coverage.  There are alternative methods that do not rely on an Ethernet cable to...

What are Advanced Settings for?

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Advanced Settings is accessible from the Settings menu and provides you access to network and router features. From the home screen tap the Gear icon on the top-right to access the Settings page.  Advanced Settings can be found towards the bottom of the page          Networking Mode Auto Mode ...

How do I set my network to Bridge Mode?

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Bridge Mode should be used if there is an existing device that is already handling DHCP/NAT on your network. Plume Pods are shipped in Auto Mode by default and if it detects an existing router handling DHCP/NAT, it will self-configure into (Auto) Bridge. If no DHCP is detected, Plume will switch ...

How do I enable UPnP?

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What is UPnP? UPnP allows a device or service to automatically configure the needed port settings on the NAT required to communicate properly with other devices and servers. Without UPnP, port forwarding rules will have to be set on the router manually, which becomes tedious if you need rules for...

Setting up Port Forwarding

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What is Port Forwarding?  Port forwarding (opening ports) allows you to open specific ports in the router's firewall which are needed by some services to communicate with devices on your network.  A port has an internal and external value called the port number. Multiple external hosts can use th...

How can I reserve a static IP through the WorkPass App?

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What is a static IP? While most cases do not require it, it is possible to reserve a static IP address for your client devices in the WorkPass app. By default, devices use dynamic IP addresses assigned by the network upon a connection that can change over time. Static IP addresses, however, do no...

How do I set a custom DNS?

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You can set up custom DNS settings using the WorkPass App, as long as your Plume network is operating in Router Mode, following the instructions below. If your Plume network is operating in Bridge Mode, you will have to set up a custom DNS using your router's configuration settings.   From the ...

How do I turn off the parallel network?

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Turning off the Wi-Fi on your existing wireless router will help improve the performance of your Plume WorkPass Wi-Fi network by reducing channel utilization. Turning the old Wi-Fi off will also avoid confusing your devices.  Turning your router’s Wi-Fi off will vary by Internet Service Provider ...

Disable Wi-Fi - Spectrum (Time Warner)

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Spectrum Wave 2 - RAC2V1S Sagemcom Log into the router admin GUI on Web by entering 192.168.1.1 in the browser address bar Enter the router login username and password found on the back of you router Under Connectivity, click on the gear icon on the top-right of the Wi-Fi 2.4GHz tile While in the...

Disable WiFi - Netgear

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Follow the steps below to disable WiFi on your Netgear router:  Log into the admin GUI on Web by entering http://www.routerlogin.net. in the browser address bar Enter the your admin username and password. The default user name and password are admin and password, respectively.  Click on the Advan...

Disable Wi-Fi - ASUS

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Open a browser and enter the IP address 192.168.1.1 to login the router configuration page. Click on Wireless under the Advanced Settings section of the menu. Click on the Professional tab. Select 5GHz in the Frequency field. Select No in the Enable Radio field. Click Apply to save the configu...

Disable Wi-Fi - Linksys

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Linksys Smart Wi-Fi router - from local network Log into the router's GUI on Web by typing in 192.168.1.1, or type myrouter.local in the browser address bar.  You can access the router directly or through your Linksys cloud account.  Directly - Enter your password under Access Router. The defaul...

Disable Wi-Fi - TP-Link

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Open a browser and enter the IP address 192.168.1.1 to login the router configuration page. Enter your user name and password. The defaults for both is admin.  Click on Basic tab and the Wireless menu Uncheck Enable Wireless Radio for both the 2.4Ghz and 5GHz Wireless Click on Save