WorkPass Setup

How Plume Works

  • While there is no minimum Internet speed required for WorkPass, it is important to have a consistent and reliable Internet connection. It is important that the speed of your Internet connection is sufficient for your business needs along with any additional load from your guests. If your current ...

  • Consumer wireless routers have limited coverage. Extenders can often improve the coverage but they degrade the internet speed.Mesh Wi-Fi systems provide relatively higher coverage without degrading speed. They can replace your router as well.The Link technology used by Plume WorkPass is a unique ...

  • Yes, you can use Plume with your existing router. Download the app and follow instructions to set up Plume with your router. Please make sure to turn off the Wi-Fi on your router after the setup to allow Plume to efficiently manage your Wi-Fi. Please note that Plume will not work as an extender o...

  • The WorkPass app walks you through your creating your WorkPass account and network through a simple setup process. The WorkPass app is required to manage your network and gives you insight into the health of your network, employee status, and guest analytics. Using the WorkPass app, you can do th...

  • You can plug a pod into a power strip, adapter, extension cord or surge protector. Unlike Power Line Communication (PLC) based devices, data is not transmitted via the AC lines. Plume pods connect to each via Wi-Fi or Ethernet and will still work as long as they continue to receive power from the...

  • At the moment, you can only setup, access, and manage your Plume network through the Workpass mobile app. The mobile app is compatible with iPhones running iOS 12.1 and higher and with the most popular Android smartphones running Android 6 and higher. You can download the app from the Apple App a...

Initial Setup & Configuration

  • Changing your location name is easy.  From the home page of the WorkPass app, tap on the gear icon to get to the Settings page.  Scroll down to the bottom of the Settings page and tap on Account.   Tap on the ⋮ next to the location you want to rename. Tap on Rename location.  Enter the new locat...

  • Setting up your WorkPass network is easy and only takes a few minutes.  The WorkPass app will guide you along the way, although the initial setup process can be broken down into parts.  Creating your WorkPass account and Location Connecting the first SuperPod to your network or modem  Set up the...

  • Follow these instructions to set up your Plume with modem-router combo box: Download the WorkPass app and sign up to start the setup. Restart your modem-router combo box. (Optional) Connect one of your SuperPods to a LAN port on your modem-router combo box via the included Ethernet cable. Then p...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the WorkPass app and sign up to start the setup. Restart your modem Connect one of your SuperPods (preferably a SuperPod AX if available) to a LAN port on your router via Ethernet cabl...

  • We recommend that you keep your Plume pods inside and away from rain or moisture. If you want to improve Wi-Fi coverage in your outdoor space, we suggest that you place a pod just inside your door.  NOTE: You should avoid placing pods in areas where it is difficult to supervise since any device t...

  • Native support for PPPoE, VLAN, or fixed IP is available for SuperPods and SuperPods with WiFi 6 running firmware version 3.4.1.98 or later.     How to configure PPPoE, VLAN, or Fixed IPDuring the initial setup process, you can configure SuperPods for PPPoE, VLAN, or fixed IP types of connections...

Advanced Network Configurations

  • Can I use a local DNS server with WorkPass? Yes, you can use a local DNS server with the Plume WorkPass network.  If the DNS server is upstream from the Plume network, then the Plume has to be set in Router Mode even if there already is a router upstream.   How to ensure all devices access the lo...

  • Does Plume support Ethernet Backhaul?  Absolutely. Plume supports Ethernet backhaul. This means you can set up multiple gateway pods by connecting them directly via Ethernet to deliver the fastest possible performance to your devices.     The backhaul is the connection between the pods going to y...

  • Deleting a pod from your account will completely disassociate this pod from your account. You will be able to add the pod back to your account or add it to another WorkPass account after deleting the pod.   Open the Settings page by tapping the  Ξ  button on the bottom-left of the app home scree...

  • Using Adapters to Replace Ethernet All pods can benefit from having an Ethernet connection to the gateway.  When a Wi-Fi signal is unable to reach areas, adding additional Ethernet-connected pods in these areas adds coverage.  There are alternative methods that do not rely on an Ethernet cable to...

Router Settings

  • Advanced Settings is accessible from the Settings menu and provides you access to network and router features. From the home screen tap the Ξ button on the to-left to access the Settings page.  Advanced Settings ban be found towards the bottom of the page       Networking Mode Auto Mode is the...

  • Bridge Mode should be used if there is an existing device that is already handling DHCP/NAT on your network. Plume Pods are shipped in Auto Mode by default and if it detects an existing router handling DHCP/NAT, it will self-configure into (Auto) Bridge. If no DHCP is detected, Plume will switch ...

  • What is UPnP? UPnP allows a device or service to automatically configure the needed port settings on the NAT required to communicate properly with other devices and servers. Without UPnP, port forwarding rules will have to be set on the router manually, which becomes tedious if you need rules for...

  • What is Port Forwarding?  Port forwarding (opening ports) allows you to open specific ports in the router's firewall which are needed by some services to communicate to devices on your network.  A port has an internal and external value called the port number. Multiple external hosts can use the ...

  • What is a static IP? While most cases do not require it, it is possible to reserve a static IP address for your devices in the WorkPass app. By default, devices use dynamic IP addresses assigned by the network upon a connection that can change over time. Static IP addresses, however, do not chang...

  • You can set up custom DNS settings using the WorkPass App, as long as your Plume network is operating in Router Mode, following the instructions below. If your Plume network is operating in Bridge Mode, you will have to set up a custom DNS using your router's configuration settings.   From the ...

Turning Off the Old Wi-Fi

  • Spectrum Wave 2 - RAC2V1S Sagemcom Log into the router admin GUI on Web by entering 192.168.1.1 in the browser address bar Enter the router login username and password found on the back of you router Under Connectivity, click on the gear icon on the top-right of the Wi-Fi 2.4GHz tile While in the...

  • Follow the steps below to disable WiFi on your Netgear router:  Log into the admin GUI on Web by entering http://www.routerlogin.net. in the browser address bar Enter the your admin username and password. The default user name and password are admin and password, respectively.  Click on the Advan...

  • Open a browser and enter the IP address 192.168.1.1 to login the router configuration page. Click on Wireless under the Advanced Settings section of the menu. Click on the Professional tab. Select 5GHz in the Frequency field. Select No in the Enable Radio field. Click Apply to save the configu...

  • Linksys Smart Wi-Fi router - from local network Log into the router's GUI on Web by typing in 192.168.1.1, or type myrouter.local in the browser address bar.  You can access the router directly or through your Linksys cloud account.  Directly - Enter your password under Access Router. The defaul...

  • Open a browser and enter the IP address 192.168.1.1 to login the router configuration page. Enter your user name and password. The defaults for both is admin.  Click on Basic tab and the Wireless menu Uncheck Enable Wireless Radio for both the 2.4Ghz and 5GHz Wireless Click on Save

  •  Please follow the instructions below to turn off Wi-Fi on your D-Link router:Step 1: Open your Internet browser and type the IP address of the router in the address bar. The default IP address is 192.168.0.1. At the login, enter the username (admin) and your password (default password is blank)....