Common Issues

Performance Issues

  • Plume's built-in ISP Speed Test measures the speed of the link from your Gateway pod to your ISP using Ookla's speed test servers. If those results are not close to your ISP's advertised speed, these tests will help you find the cause.   Checking the Ethernet connection The Ethernet connection be...

  • All devices in all zones are slow One or more pods are too far away from another pod. SuperPods should be no more than 40 feet from each other Ensure that you have a strong core network in your business, keeping pods in the center and not on exterior walls. Not enough pods are connected to yo...

  • If a pod displays “Poor health” and you are noticing an impact, there are a few steps you can take to improve its health:   Move pods closer to each other Remember that pods work as a team, so they want to be close enough to communicate with one another. Consider distances around 30'-40' for Sup...

Pod Connection Issues

  • A pod must be deleted before being moved from one network (location) to another. Here are a few common reasons and solutions to the "claimed pod found" error message.       Another account and location was accidentally created If you have multiple email addresses, try logging out of the app thro...

  • Issue DescriptionSuperPods are not connecting to the Plume cloud and will show as offline when plugged into an ASUS router that has AiProtection enabled.ASUS AiProtection supported router models: https://www.asus.com/us/AiProtection/ Cause of issue SuperPod traffic is being classified incorrectly...

  • If one of the pods happens to lose connection or is unplugged, the system will reconfigure itself or self-heal so you don’t lose Wi-Fi connection. Another path will be formed using your other pods to maintain coverage and network health. When the pod is restored, it is automatically placed back i...

  • If only those pods could talk! There are many possible reasons why one or more of your pods would appear disconnected or offline.    Entire Plume Network is Offline If you have received a Plume alert stating your network is offline, follow these steps to bring it back up.  Unplug the modem from ...

  • Nobody likes to be without a connection to the internet. Let's find out what's causing the problem. Verify that your device is connected to the Plume network by going to your device's WiFi connection settings. Check to see if you can connect to other sites. Open your device browser and go to any...