Membership Details

What do I get with my WorkPass membership?

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With a WorkPass membership, you get the best Wi-Fi coverage and reliability through affordable SuperPods, the WorkPass app, and a commitment to continuous upgrades.The Plume Membership includes the following features and services: LINKPlume's adaptive WiFi technology learns your environment and o...

Can I cancel my membership anytime?

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The WorkPass membership may be canceled at any time within the first 60 days for a full refund.  WorkPass memberships can be purchased in 1, 2, or 3-year increments which cover membership for the entire period purchased. Partial refunds are not provided.

How much do pods cost?

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In addition to your WorkPass membership, you will need to purchase the equipment needed for your business. SuperPods - $99 each SuperPods with WiFi 6 (SuperPods AX) - $159 each SuperPod Aon with WiFi 6 - $359 SuperPod Aon with WiFi 6 + LTE - $399

What happens if I do not renew my membership?

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If you decide not to renew your WorkPass membership, your SuperPods will continue to provide basic functionality with the following features and services: Link - Plume will continue to monitor and adjust how your pods are connected to each other and ensure they are always providing your business...

Do I still get customer support when my membership expires?

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Absolutely! We will continue to provide product support and troubleshooting even if you are not an active member. However, users only receive warranty replacements of their pods while their membership is active. The included warranty is extended automatically as long as you renew your annual memb...

Can I gift or transfer pods to someone else?

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GiftsYou can always purchase an annual membership and SuperPod(s) as a gift to a friend or family. Once the pods are received, the recipient just needs to create the Plume account in the app using their name and email. Once the pods are set up, the membership will then be activated and tied to th...

Can I upgrade a HomePass membership to WorkPass

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Yes, you can upgrade your existing HomePass membership to WorkPass. You will have to first purchase your WorkPass membership and then contact support so that your HomePass SuperPods can be added to the WorkPass network. Only SuperPods can be used with WorkPass. PowerPods and our original Pods are...

Can I use my HomePass pods with a WorkPass membership?

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Can I use my old pods with WorkPass? If you have SuperPods that you are no longer using for HomePass, you can use them for a WorkPass network. You will have first to purchase your WorkPass membership and then contact support before so that your HomePass SuperPods can be added to the WorkPass netw...

Can I trade in my old pods towards a credit for new pods?

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Plume does not offer a trade-in service to upgrade your pods. If you want to purchase additional SuperPods, you can do so through the Plume app or webstore. Once you add these pods to your existing Plume account, they will be added to your existing subscription.

Will there be promotions on the membership like referral bonuses or credits?

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Member Referrals As an existing member, for each new Plume account referred by you, we'll credit your Plume account $20, which can be applied towards membership renewal or future hardware purchases. The new members you refer will also get 10% off their initial membership and SuperPod purchase. Re...

Where can I download the WorkPass by Plume App?

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The WorkPass by Plume App is available for download from the US Apple App Store and Google Play Store.  The WorkPass app will only work a WorkPass membership and WorkPass enabled SuperPods.