Purchase & Order Status

  • You can purchase additional pods from the app or using the magic link on our website to add them to your existing Plume network.Please follow these steps to buy pods using the app:1. Tap on Menu button on the home.2. Go to Pods tab and tap on Buy a pod.3. Shop Plume.4. Enter billing and shipping ...

  • Depending on your location, sales tax may be calculated and charged. Sales taxes are charged based on the shipping address of your order.  Any sales taxes will be shown on your order once you have entered your billing and shipping address during checkout.We are unable to process orders with perso...

  • When using credit card, your billing address must match the address that appears on your credit card statement. Check with your credit card company to ensure they have the most up to date information. We will be unable to process your payment if the addresses do not match.Due to the frequency of ...

  • When you place an order with Plume, your credit card will be charged immediately. You will receive an order confirmation by email a few minutes after placing your order. 

  • Once an order is placed, you will receive a confirmation email that includes your order details. The e-mail will also include a link which you can use to track the status of your order.When your order is shipped, a shipping confirmation email is sent with the tracking number. You will receive a f...

  • You can use the following payment methods: VISA / VISA Debit MasterCard / MasterCard Debit American Express Financing through Affirm Due to frequent credit card processing errors, we only accept the above credit cards with billing addresses in the US and Canada. Unfortunately, we do not accept ...