Pod Connection Issues

Cannot add pod - Claimed Pod Found

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A pod must be deleted before being moved from one network (location) to another. Here are a few common reasons and solutions to the "claimed pod found" error message.       Another account and location was accidentally created If you have multiple email addresses, try logging out of the app thro...

SuperPods not coming online - ASUS AiProtection

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Issue DescriptionSuperPods are not connecting to the Plume cloud and will show as offline when plugged into an ASUS router that has AiProtection enabled.ASUS AiProtection supported router models: https://www.asus.com/us/AiProtection/ Cause of issue SuperPod traffic is being classified incorrectly...

What happens when one of the pods loses power or is unplugged?

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If one of the pods happens to lose connection or is unplugged, the system will reconfigure itself or self-heal so you don’t lose Wi-Fi connection. Another path will be formed using your other pods to maintain coverage and network health. When the pod is restored, it is automatically placed back i...

Why are my pods offline?

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If only those pods could talk! There are many possible reasons why one or more of your pods would appear disconnected or offline.    Entire Plume Network is Offline If you have received a Plume alert stating your network is offline, follow these steps to bring it back up.  Unplug the modem from ...

I lost my internet connection.

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Nobody likes to be without a connection to the internet. Let's find out what's causing the problem. Verify that your device is connected to the Plume network by going to your device's WiFi connection settings. Check to see if you can connect to other sites. Open your device browser and go to any...