Secured Device Issues

  • When a Secure Zone device is blocked, it is automatically removed from its assigned group. Once the device is unblocked, it will need to be added back to its previous group to resume being shared with employees as part of the group.   Adding a blocked device back its group Navigate to the Secure...

  • Our pods are each broadcasting a copy of the Wi-Fi network name (SSID), and most Wi-Fi devices like your phone and computer are smart enough to understand that this is the same SSID and only show it once.Occasionally, we will come across a device that can lack the networking intelligence to under...

  • Reason for intermittent connectivityPlume Networks optimize on a regular basis to ensure a location is functioning optimally. During this process, we may change channels on either 5Ghz or 2.4Ghz, or both bands based on various factors. Ecobee fails to switch to the new channels after optimization...

  • Ring© doorbells had a known issue that causes them to disconnect intermittently and they will sometimes never connect back to the network until you reset them manually.If this issue persists please contact Ring Support to ensure you have the latest firmware version.

  • It has come to our attention there seems to be an issue with the performance and reliability of the Wi-Fi on Raspberry Pi 4s when they are connected at certain resolutions. This issue is not exclusive to using the device on a Plume Network but will affect it on any Wi-Fi network.  CauseWhile not ...

  • Before Sonos firmware 45.1-56150, there were some interoperability issues with Sonos when we switch the channels in the Plume network as part of the optimization process. Sonos devices were not able to accept these Channel Switch Announcements (CSAs) that well, which resulted in Sonos disconnecti...

  • Many devices state they are only compatible with 2.4 GHz networks or may prevent you from connecting them if your mobile is currently connected on 5 GHz. Usually, these devices tend to be IoT devices that require you to use their app to set up the Wi-Fi connection for the device. The Vast majorit...

  • Why do I have to frequently turn my Nest Cameras back on?If you seem to have the need to frequently turn streaming for your Nest Cameras back on, you may have the Home Away/Assist Feature activated. This Feature will automatically toggle your nest cameras On/Off depending if you are home or not.T...

  • Early versions of Netatmo Weather Station will connect to Wi-Fi only at regular intervals to communicate their data to Netatmo's servers. This interval is approximately 5 minutes.Netatmo Weather Stations hardware versions including this behavior: V1 V2 Later models, like Netatmo Weather Station w...