Employee Device Issues

  • Yes, WorkPass supports connections from devices that have enabled MAC address randomization (Private Address) in all zones.  Being able to connect to Wi-Fi using a random MAC address is a new feature recently released in Android 10, Windows 10, and iOS 14. Through our Advanced Device Typing featu...

  • Devices using a private (random) Wi-Fi address will connect to your Plume network. However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off private Wi-Fi addresses for your home network. Turning off this setting is only for your Plume n...

  • Wi-Fi devices Make sure Wi-Fi on your device is on and that you can see your Wi-Fi network name on your device. If you can't find your Wi-Fi network name, please visit your Workpass App, and verify your Wi-Fi network name. Make sure you enter the correct Wi-Fi password if prompted.  Make sure th...

  • All network lists on your devices are ordered alphabetically. If you cannot find your network, please check your WorkPass app, and verify your WiFi network name.If you still don’t find the Plume SSID, try adding the SSID manually through WiFi settings on the device.Plume currently does not suppor...

  • All devices are not connecting Use the WorkPass app to check that your new SSID for the zone matches your previous SSID. Check the password also matches what was previously used on the old network.  Make sure you have disabled the old Wi-Fi on your router or router/combo. If you did not re-use t...

  • Why is my device duplicated in the device list? Individual devices are identified based on the unique MAC address of their network hardware, which normally never changes. However, there are a few possible reasons this MAC address can change.   A different connection type is used Laptops, desktops...

  •   How to turn off Private Wi-Fi address in iPhone iOS 14 and later Open the Settings app, then tap on Wi-Fi.  Tap on the information button  next to your Plume network name.                                                      Tap on the Private Address toggle to turn it off, a message will pop...

  • Devices using a private Wi-Fi address will connect to your Plume network.  However, to get the best WorkPass experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi addresses and revert to your original address when connecting to your work network.   H...

  • Devices using a private Wi-Fi address will connect to your Plume network.  However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi addresses and revert to your original address when connecting to your home network.   How ...

  • Devices using a private Wi-Fi address will connect to your Plume network.  However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi addresses and revert to your original address when connecting to your home network. How to...

  •   Devices using a private Wi-Fi address will connect to your Plume network.  However, to get the best Plume experience and guarantee device-level security and controls, we recommend you turn off Private Wi-Fi addresses and revert to your original address when connecting to your home network. How...