Guest Access Setup

  • When setting up the Guest Portal a new window in your device's default browser should open so you can complete the setup. If you are getting a blank screen, go to your browser's settings and clear all the browser data. 

  • When a guest registers on your Guest portal, their authentication token lasts for 24 hours, although there is no session time limit. If the guest's device remembers the network, it will automatically reconnect with this 24 hour period.  After this time, they will need to register again using the ...

  • A standard Terms and Conditions can be found here, which can be used to set up your Guest Wi-Fi portal.  

  • Guests do not have access to any devices on the local network. Unfortunately, this means that you cannot share your printer with guests. Although, you can selectively share devices on the secure network with your employees.

  • What you'll need to set up the Guest Portal  The captive Guest Portal only takes a few minutes to set up, provided you already have a few assets readily available. Here's what you'll need before starting: Image or logo - image requirements  Text file on your with Terms and conditions for guest a...

  • You can limit the Internet speed available to your guests so they do not impact the Internet bandwidth available for your critical business applications or your employees.  Guests are allocated a percentage of the average Internet speed measured during the last three ISP Speed Tests.     Changing...

  • You can limit the speed of your guests' Internet connection to a percentage of your Internet speed to ensure you have enough bandwidth left over for your employees and other business needs.  The percentage of bandwidth available to guests is based on a percentage of the average of the last 3 ISP ...

  • There are a few possible reasons why an image is not being accepted when creating your Guest Wi-Fi portal. The file may be too large. Make sure the file you are using is less than 1MB in size PNGs recommended being less than 100KB and 400x200-400 pixels in size The file type is not compatible...