Initial Setup & Configuration

  • Setting up your WorkPass network is easy and only takes a few minutes.  The WorkPass app will guide you along the way, although the initial setup process can be broken down into parts.  Creating your WorkPass account and Location Connecting the first SuperPod to your network or modem  Set up the...

  • Follow these instructions to set up your Plume with modem-router combo box: Download the WorkPass app and sign up to start the setup. Restart your modem-router combo box. (Optional) Connect one of your SuperPods to a LAN port on your modem-router combo box via the included Ethernet cable. Then p...

  • Follow these instructions to set up your Plume with your modem that is connected to a separate router. Download the WorkPass app and sign up to start the setup. Restart your modem Connect one of your SuperPods (preferably a SuperPod AX if available) to a LAN port on your router via Ethernet cabl...

  • We recommend that you keep your Plume pods inside and away from rain or moisture. If you want to improve Wi-Fi coverage in your outdoor space, we suggest that you place a pod just inside your door.  NOTE: You should avoid placing pods in areas where it is difficult to supervise since any device t...

  • Native support for PPPoE, VLAN, or fixed IP is available for SuperPods and SuperPods with WiFi 6 running firmware version 3.4.1.98 or later.   If you are a PowerPod as your gateway pod, you will need to use your existing router if your WAN connection requires PPPoE, VLAN, or a fixed IP. How to co...

  • If you have Fiber or FTTH (Fiber To The Home), you will have what is known as an ONT (Optical Network Terminator). These ONTs provide DHCP through a Cat5e or Cat6 cable going into the wan port on a residential gateway like the FiOS Quantum Gateway (FIOS-G1100). Simply take this cable set Plume to...

  • You need to have an active high-speed internet connection, the WorkPass app, membership, and WorkPass enable SuperPods to begin setup. The WorkPass app will guide you through the easy setup process, starting with creating your Plume account.  Connect a SuperPod to your modem or router by Ethernet...

  • Follow these instructions to replace your stand-alone router with Plume.  Download the WorkPass app and choose Set up Plume. Follow the steps to create your WorkPass account.  Disconnect your router from the modem if you wish to set up Plume as your new router and connect one of your SuperPods i...

  • When it comes to getting the best performance out of your Plume network, pod placement is everything! While every business has a unique size, shape, and Wi-Fi environment, here are some guidelines for maximizing your speeds.   The size of your workplace We recommend starting with at least one Sup...

  • We recommend placing one piece of hardware for every two rooms, spread evenly throughout your workspace to maximize performance. If your office occupies multiple levels or has several separate, enclosed offices, you might want to consider additional coverage.We recommend placing SuperPods towards...

  • Placing the gateway pod (GW: pod connected via Ethernet to a modem/router) in a central part of your business ensures that you are able to distribute your Plume network to all corners of your business! By placing the Wi-Fi-connected pods on the interior walls of your business, you can take full a...

  • Adding additional pods is effortless! Open the Settings menu by tapping the Ξ button on the bottom-left of the app home screen. From the Pod tab, tap on Setup new pods.  While the app shows that it is "Looking for pods...", plug-in the other pod(s) or wait for them to connect if already they wer...

  • When the Networking Mode in the app is set to either Router Only or Auto mode (default), pods look at the different characteristics of the IP they are assigned. In Auto mode (default setting), pods see if they are receiving a Public IP or Private IP from the equipment upstream to set the realized...