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Please provide the Plume order number you received by email from Plume.

We do not have access to websites you have visited. To help you with your technical issue, we will need to access information and logs associated with your network performance. https://www.plume.com/privacy

Please refer to this article for modem/router information : https://support.plume.com/hc/en-us/articles/360025902494-Where-can-I-find-my-modem-or-router-information

Please let us know why you want to cancel your Plume service.

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